Jack of all trades, master of one:
software delivery.

I run BSS and Distribution delivery for enterprise technology programmes. I took the CBS Upgrade middleware workstream through a 15-channel go-live in January 2026 and delivered Digital Distributor 15 days ahead of schedule. Both earned Go Getter Awards.

I govern IT Development CAPEX and seven concurrent vendors for VP and C-level stakeholders. The weekly reporting behind that used to take half a day. I rebuilt it as AI-assisted workflows that draft the status, RAID and retrospective packs, and I review every pack before it goes out. The cycle now takes under 90 minutes.

I also help the team use AI in their own work, so documentation and follow-ups move faster and more of our time goes to decisions.

I ran Agile delivery and PMO for Gulf telecom, fintech and healthcare products, from requirements to go-live. The Ooredoo Qatar Travel SIM integration went live in three weeks for the 2022 tournament and lifted subscription revenue by 4%.

With a 15-person team I owned the plan, RAID, dependencies, budget and resourcing. UrbanPoint shipped with under 5% scope deviation, I proposed a reusable integration SDK for partner platforms, and I delivered healthcare work that brought multiple medical centres and hospitals onto one platform.

NowThe status updates and handoffs I ran by hand here are the kind I now automate with n8n and AI.

I was the link between RF engineers and the software team. Field requirements came in; AirView enhancements, test plans and release steps went out. The work served telecom deployments for TELUS, Bell, Nokia and T-Mobile, and I kept each tailored workflow buildable on one shared platform.

NowThis is where I learned to write the brief before the build. It is the same skill that gets good work out of AI today.

I coordinated RF drive tests, field activity, reporting and end-user training, and cut reporting errors by 30%.